Often problem solving is only understood to be the writing of 8D reports. This seminar communicates the specific techniques of the 8D method and additionally demonstrates supporting analytical techniques for problem processing. The participants will be trained to handle the evaluation existing data and to describe still missing information in such a way that other team members can procure it for the further processing.
This course appeals especially to an organization°Įs employees from sales, development, customer service and claims processing, production, purchasing, logistics, as well as internal and external quality assurance who in the foreseeable future will be put in charge of a problem solving team.
+ ISO/TS 16949, responsibility of management and correction and prevention measures
+ Team development
+ The problem solving methods 8D and 5-Why as a process
+ Important techniques from 8D and analytical methods
+ Analytical selection
+ Case studies
+ Group work and team development
+ 8D report
Preferably first experiences with problem processing in your own organization.
At the end of the course you receive a VDA participation certificate.
Duration 2 Days
Seminar Number: 312207